FAQ | A Covered Affair

A Covered Affair 

+503-871-6787

Frequently Asked Questions

FAQ

  • How much is delivery?

Delivery within a 10-mile radius is free. Outside of this coverage area the delivery cost is $2.00 mile

  • What is the refund policy?

Customer may cancel reservation at any time prior to possession of Equipment. However, customer may automatically forfeit initial down payment if cancelled within 14 days of event.

  • Can we set up the tent ourselves?

Installation of a tent must be done correctly for the protection of the users, the tent, and ultimately the success of your event. Therefore, it is our strict policy that all installations and take downs are done by our experienced crews. All prices quoted will include these services.

  • What about site preparation?

Site considerations need to be dealt with before we arrive include mowing, automatic sprinklers turned off, electric and gas transmission lines clearly marked, etc. The crew will be back on site within the following day or two after your event for tear down; this usually happens very early in the morning. We require decorations are removed and all rental items are in the designated site for pickup.

  • Does cost include setup of equipment other than the tent?

Like most rental companies, we provide curbside delivery; which means we will provide set-up of tents, draping, stages and dance floors. You or your event coordinator will be responsible for final placement of tables, chairs, linens, dishes, etc. However, A Covered Affair is happy to provide setup assistance for an additional fee.

  • Do you guarantee availability?

Quotes and proposals do not guarantee availability of rental equipment. Equipment will be reserved only upon receipt of a signed rental contract and a 25% deposit. Final payment is due two weeks before event.

  • Who is responsible for permits?

It is the responsibility of the customer to check with your Building Permit and Fire Departments prior to the installation date to confirm the requirement of permits. We will assist you in any way possible, but these clearances do remain the responsibility of the customer.

  • When is delivery and pick up?

Our professional crew will usually set up a day or two in advance. This will allow you time for decorating and last-minute preparations. However, it is the responsibility of the customer to have the site prepped for setup before our arrival. Pick up will follow the event within a day or two.

  • What about underground utility lines?

A Covered Affair is not responsible for sprinkler, power, gas, telephone or other buried lines. Customer is required to contact UDIG@1-800-555-5555 to locate power, gas, and telephone lines.

  • Will you travel?

A Covered Affair Tent Rental and More is proudly serving the greater Willamette Valley including the beautiful cities of Salem, Portland, Dallas, Monmouth, Stayton, Silverton, McMinnville, Albany, Corvallis, Lebanon, Wilsonville, Canby, Oregon City, Molalla, Eugene, Newport, Tillamook, Hillsboro and more and always willing to travel to meet your needs.

  • Is decorating the tent allowed

Absolutely yes, we want you to be involved as much as possible in your special day. Decorating it in your style makes it your own. We only ask for you not to use anything to harm the canvas or aluminum poles, such as cutting holes or applying tape to the structure.